Please complain to the Daily Mail and regular columnist Melanie Phillips over a May 16 commentary on BBC bias which, as usual for the writer, provides an opportunity to blindingly praise Israel and condemn Arabs.

Given that the Mail reported nothing today on yesterday's 57th anniversary of the dispossession of around 750,000 Palestinians, resulting in the loss of their homeland and a refugee crisis of millions to this day, this is particularly insensitive for the Mail and Phillips.

It takes some nerve for someone so partial in her views of the Arab-Israeli conflict to blame the BBC for anti-Israel bias. One should remind her of the work of Glasgow University's Greg Philo and Mike Berry, whose thorough study of BBC output showed a blatant pro-Israel bias.

Partial, prejudiced and institutionally Left-wing. At last, and from an insider, the damning truth about the BBC

"The flagship Today programme failed to present a balanced view of Iraq; it was hostile to the very notion of a war simply because it couldn't bear the fact that President Bush was both a Republican and an evangelical Christian."

"It has a knee-jerk antipathy to America, the free market, big business, religion, British institutions, the Conservative Party and Israel; it supports the human rights culture, the Palestinians, Irish republicanism, European integration, multiculturalism and a liberal attitude towards drugs a host of social issues."

"Who can be surprised at Britain's visceral hatred of Israel when, having all but ignored such atrocities as the two decades of genocide in southern Sudan or the systematic Muslim persecution of Christian worldwide, the BBC obsessively transmits a twisted view of the Arab war against the Jewish state which presents genocidal Hamas terrorists as heroic freedom fighters and Israeli attempts at self-defence as unwarranted aggression?"

"That is why the BBC can produce such grotesque aberrations as the Today programme item last year about definitions of terrorism, which involved a discussion between Leila Khaled, the erstwhile Northern Ireland Republican terror detainee."

Write to:

letters@dailymail.co.uk and/or m.phillips@dailymail.co.uk

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Following is a synopsis of the major findings of Philo's and Berry's research, which formed the book Bad News From Israel:

This is a study of TV new coverage of the Israeli-Palestinian conflict and of how this coverage relates to the understanding, beliefs and attitudes of the television audience. The work was undertaken with support from the Economic and Social Research Council whose help we would like to acknowledge. In producing this study out intention was not to 'monitor' the media or to criticise individual journalists. Our intention was to discuss the pressures and structures within which they work to show the effects of those on new content and to examine the role of the media in the construction of public knowledge. It is a very extensive study with an audience sample of over 800 people and a detailed analysis of TV news over a two-year period. This work also raises a series of important theoretical issues in mass communications. The main focus of the book is on giving a clear exposition of our methods and results, but the theoretical concerns are latent and there is a more detailed discussion of them in other work by the Media Group. (For a discussion of issues in popular culture and audience response, including the active audience, resistance and post-modern accounts see Philo, G. and Miller, D. Market Killing Pearson / Longman. 2001).

The study suggests that television news on the Israel/Palestinian conflict confuses viewers and substantially features Israeli government views. Israelis are quoted and speak in interviews over twice as much as Palestinians and there are major differences in the language used to describe the two sides. This operates in favours of the Israelis and influences how viewers understand the conflict. The study focused on BBC One and ITV News from the start of the current Palestinian intifada, the Glasgow researchers examined around 200 news programmes and interviewed and questioned over 800 people. The study is unique in that for the first time it brought senior broadcasters together with ordinary viewers to work in research groups, analysing how the news informs people and how it could be improved. Those taking part included George Alagiah and Brian Hanrahan from the BBC, Lindsey Hilsum from Channel 4 news, the film-maker Ken Loach and a large number of other broadcasting professionals and programme makers. (The study was part of a large research programme analysing views and audience understanding across a range of subject areas. Those helping and taking part also included: John Humphrys, Sue Inglish, Paul Adams, Nik Gowing, Sian Kevill, Alan Hayling, Evan Davis and Fran Unsworth from the BBC, Gary Rogers, Adrian Monck and Gaye Flashman from Channel Five News, Alex Graham from Wall to Wall Television, John Underwood from Clear Communications, Sandy Ross and Paul McKinney from Scottish Television.)

There is a preponderance of official 'Israeli perspectives', particularly on BBC 1, where Israelis were interviewed or reported over twice as much as Palestinians. On top of this, US politicians who support Israel were very strongly featured. They appeared more than politicians from any other country and twice as much as those from Britain.

TV news says almost nothing about the history or origins of the conflict. The great majority of viewers depended on this news as their main source of information. The gaps in their knowledge closely paralleled the 'gaps' in the news. Most did not know that the Palestinians had been forced from their homes and land when Israel was established in 1948. In 1967 Israel occupied by force the territories to which the Palestinian refugees had moved. Most viewers did not know that the Palestinians subsequently lived under Israeli military rule or that the Israelis took control of key resources such as water, and the damage this did to the Palestinian economy. Without explanations being given on the news, there was great confusion amongst viewers even about who was 'occupying' the occupied territories. Some understood 'occupied' to mean that someone was on the land (as in a bathroom being occupied) so they thought that the Palestinians were the occupiers. Many saw the conflict as a sort of border dispute between two countries fighting over land between them.

The book also examines other factors in production such as lobbying and public relations by both sides.

Because there was no account of historical events such as the Palestinians losing their homes, there was a tendency for viewers to see the problems as "starting" with Palestinian action. On the news, Israeli actions tended to be explained and contextualised - they were often shown as merely "responding" to what had been done to them by Palestinians (in the 2001 samples they were six times as likely to be presented as "retaliating" or in some way responding than were the Palestinians). This apparently influenced many viewers to blame Palestinians for the conflict.

Some people disputed such views but they tended to cite alternative sources of information other than the television news.

In news reporting there was a tendency to present Israeli settlements in the occupied territories as vulnerable communities, rather than as having a role in imposing the occupation. But as the Israeli historian Avi Shlaim has written, they have a key military and strategic function. They have been built on hilltops to give a commanding position and their occupants are often heavily armed. The Israeli human rights group, B'Tselem, has pointed to its role in attacking Palestinians in attempts to seize land. Most viewers knew very little of this.

There was a strong emphasis on Israeli casualties on the news, relative to Palestinians (even though Palestinians had around 2-3 times the number of deaths as Israelis). In one week in March 02 which the BBC reported as having the most Palestinian casualties since the start of the intifada, there was actually more coverage on the news of Israeli deaths. There were also differences in the language used by journalists for Israelis and Palestinians - words such as 'atrocity', 'brutal murder', 'mass murder', 'savage cold blooded killing', 'lynching' and 'slaughter' were used about Israeli deaths but not Palestinian. The word 'terrorist' was used to describe Palestinians by journalists but when an Israeli group was reported as trying to bomb a Palestinian school, they were referred to as 'extremists' or 'vigilantes' (BBC 1 lunch time news and ITV main news 5/03/02). TV News coverage influenced some viewers to believe most deaths had been Israeli.

The book shows the crucial importance of TV news in informing public opinion and the powerful influence it can have on how we see and understand our world. It also shows how news can confuse and the book is a real attempt to reach for different and innovative approaches to improve the quality of news and deal with some of the most difficult issues that journalists have to face. The study also raises serious questions for broadcasters since they have a duty to properly inform the public in these and to maintain due impartiality in reporting all sides of the conflict. The absence of any proper historical context or explanation for the reasons underlying the conflict make it difficult for viewers to understand why it is so intractable and hinders the development of an informed public discussion on how it might be resolved.